Why Can I Send Emails but Not Receive Them?

If you’ve set up your email account and find that outgoing emails work fine but incoming emails never arrive, the most common cause is a problem with your domain’s MX records.

What Are MX Records?

MX (Mail Exchange) records tell the internet which mail server is responsible for receiving email for your domain.

• If these records are missing or misconfigured, your mailbox has nowhere for incoming mail to go.

• Outgoing mail still works because it leaves through your provider’s SMTP server — but replies and inbound messages get lost.

How to Check Your MX Records

1. Go to MXToolbox.

2. Enter your domain and run an MX Lookup.

3. Verify that the results match the mail service you’re using (OX App Suite, Google Workspace, Microsoft 365, etc.).

Tip: Your email provider usually lists the correct MX settings in their documentation or control panel.

How to Fix the Issue

• Log-in to your account.
• Edit your DNS zone to add/update the MX records provided by your email host.
• Save and allow time for DNS propagation (can take up to 24 hours, but often faster).

Quick Test

1. Send an email to yourself from an outside service (like Gmail or Outlook).

2. Log in to your email and check if it arrives.

   • If it arrives in webmail but not in your I.M. account, you may need to set up email piping or POP3/IMAP importing.

   • If it doesn’t arrive at all, double-check the MX settings.